Have questions about our products, shipping, or services? Browse through our comprehensive FAQ section below.
Ordering & Products
India's diverse climate requires careful fragrance selection:
- Hot & Humid (Mumbai, Chennai): Light, fresh fragrances with citrus or aquatic notes
- Dry & Hot (Delhi, Rajasthan): Moderate to strong fragrances with woody or spicy notes
- Cool & Pleasant (Bangalore, Pune): All fragrance families work well
- Monsoon Season: Lighter, fresher scents that won't become overwhelming
The main difference is in concentration and longevity:
- EDT (Eau de Toilette): 5-15% concentration, lasts 2-4 hours, perfect for daytime
- EDP (Eau de Parfum): 15-20% concentration, lasts 4-6 hours, ideal for evening
- Parfum: 20-30% concentration, lasts 6-8+ hours, luxury option for special occasions
For India's climate, EDT is often preferred during summers, while EDP works well in cooler months.
Yes! We offer premium gift wrapping services for ₹149 extra, including:
- Luxury presentation box with branding
- Satin ribbon and decorative elements
- Personalized greeting card with your message
- Special occasion themes (birthdays, anniversaries, festivals)
Shipping & Delivery
Delivery times vary by location:
- Metro Cities: 1-2 business days
- Tier 2 Cities: 2-3 business days
- Tier 3 Cities: 3-5 business days
- Remote Areas: 5-7 business days
You'll receive tracking information via SMS and email once your order ships.
Delivery times vary by location and order timing:
- Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad): 1-2 business days
- Tier 2 Cities (Pune, Ahmedabad, Jaipur, Lucknow, etc.): 2-3 business days
- Tier 3 Cities: 3-5 business days
- Remote Areas: 5-7 business days
Orders placed before 2 PM are shipped the same day. Orders on weekends are shipped on Monday.
We use specialized packaging for fragrance protection:
- Temperature-controlled packaging for India's climate
- Multi-layer bubble wrap and foam inserts
- Tamper-evident sealing for authenticity
- Insurance coverage on all shipments
In case of any damage during transit, we offer immediate replacement at no extra cost.
Payment & Pricing
Your security is our priority:
- 256-bit SSL encryption on all pages
- PCI-DSS compliant payment processing
- No storage of complete card details
- Regular security audits and updates
- GDPR and Indian IT Act compliant
To reset your password:
- Click "Login" and then "Forgot Password"
- Enter your registered email address
- Check your inbox for the reset link
- Create a new secure password
If you don't receive the email, check your spam folder or contact support.