Frequently Asked Questions

Yes, absolutely! All our fragrances are sourced directly from authorized distributors and brand partners. Every product comes with authenticity certificates and batch verification. We have zero tolerance for counterfeit products and guarantee the authenticity of every fragrance we sell.

India's diverse climate requires careful fragrance selection:

• Hot & Humid (Mumbai, Chennai): Light, fresh fragrances with citrus or aquatic notes
• Dry & Hot (Delhi, Rajasthan): Moderate to strong fragrances with woody or spicy notes
• Cool & Pleasant (Bangalore, Pune): All fragrance families work well
• Monsoon Season: Lighter, fresher scents that won't become overwhelming

The main difference is in concentration and longevity:

• EDT (Eau de Toilette): 5-15% concentration, lasts 2-4 hours, perfect for daytime
• EDP (Eau de Parfum): 15-20% concentration, lasts 4-6 hours, ideal for evening
• Parfum: 20-30% concentration, lasts 6-8+ hours, luxury option for special occasions

For India's climate, EDT is often preferred during summers, while EDP works well in cooler months.

Yes! We offer sample sets for many popular fragrances:

• Order individual 2ml samples for ₹199 each
• Purchase sample discovery sets (5 samples) for ₹799
• Get free samples with orders above ₹3,000
• Visit our Mumbai flagship store for in-person testing

Sample costs can be adjusted against full bottle purchases within 30 days.

Yes! We offer premium gift wrapping services for ₹149 extra, including:

• Luxury presentation box with branding
• Satin ribbon and decorative elements
• Personalized greeting card with your message
• Special occasion themes (birthdays, anniversaries, festivals)

Delivery times vary by location:

• Metro Cities: 1-2 business days
• Tier 2 Cities: 2-3 business days
• Tier 3 Cities: 3-5 business days
• Remote Areas: 5-7 business days

You'll receive tracking information via SMS and email once your order ships.

Delivery times vary by location and order timing:

• Metro Cities (Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad): 1-2 business days
• Tier 2 Cities (Pune, Ahmedabad, Jaipur, Lucknow, etc.): 2-3 business days
• Tier 3 Cities: 3-5 business days
• Remote Areas: 5-7 business days

Orders placed before 2 PM are shipped the same day. Orders on weekends are shipped on Monday.

We use specialized packaging for fragrance protection:

• Temperature-controlled packaging for India's climate
• Multi-layer bubble wrap and foam inserts
• Tamper-evident sealing for authenticity
• Insurance coverage on all shipments

In case of any damage during transit, we offer immediate replacement at no extra cost.

We accept all major payment methods:

• Credit/Debit Cards: Visa, MasterCard, RuPay, American Express
• Digital Wallets: Paytm, PhonePe, Google Pay, Amazon Pay
• Net Banking: All major Indian banks
• UPI: All UPI-enabled apps
• Cash on Delivery: Available for orders up to ₹5,000
• EMI Options: 3, 6, 9, 12 months on credit cards

All payments are secured with 256-bit SSL encryption.

Yes! We offer flexible EMI options:

• Credit Card EMI: 3, 6, 9, 12 months (minimum order ₹3,000)
• Debit Card EMI: Select banks, 6-12 months
• No-cost EMI: Available during special promotions
• Partner EMIs: Bajaj Finserv, ZestMoney, Simpl

Yes, we process refunds according to our return policy:

• Approved Returns: Refunds initiated within 24-48 hours of approval
• Processing Time: 5-7 business days to reflect in your account
• Credit Card Refunds: Reverted to original payment method
• Wallet Refunds: Instant credit to store wallet (useable immediately)
• COD Refunds: Processed via NEFT/IMPS within 7 business days

You'll receive email and SMS notifications at each stage of the refund process.

We offer a hassle-free 30-day return policy:

• Products must be unopened and unused
• Original packaging must be intact
• Return shipping is free for defective products
• Refunds processed within 5-7 business days

We understand fragrance is personal. For opened products:

• Exchange within 7 days if used less than 10%
• One-time exchange per order
• Exchange value applied to new purchase
• We recommend trying samples first for new fragrances

Initiating a return is simple:

1. Log into your account and go to "My Orders"
2. Select the order and click "Return/Exchange"
3. Choose your reason and preferred resolution
4. Schedule a pickup or drop at nearest center

You can also email us at alhabibifragrance2015@gmail.com for assistance.

Your security is our priority:

• 256-bit SSL encryption on all pages
• PCI-DSS compliant payment processing
• No storage of complete card details
• Regular security audits and updates
• GDPR and Indian IT Act compliant

To reset your password:

1. Click "Login" and then "Forgot Password"
2. Enter your registered email address
3. Check your inbox for the reset link
4. Create a new secure password

If you don't receive the email, check your spam folder or contact support.